Ticket App

Probably too late for Saturday now but if you go here and plug your details in the NHS will send you a certificate in the post you can wave at busybodies instead of faffing with the app:

https://www.nhs.uk/conditions/coronavirus-covid-19/covid-pass/get-your-covid-pass-letter/

 

I used it last week to send my season ticket to my daughter as we were at a wedding, you have to click on the individual ticket then it allows you to send it to someone else.

 

That is excellent!! Thank you very much, UEA!!

 

Wow. So we now have transferable tickets? Awesome.

Were you both in the same category i.e. full paying adults?

 

Yes daughters an adult.
If I remember when you allocate the ticket they receive it by email as a PDF then the fun begins getting it in their account and on their phone!

 

From what I have read, this is a Premier League initiative to make entry more covid safe, it wasn't the club. Most Prem clubs are using this methods

 

At least I'll be able to use up the notes from that old battered Monopoly set in the loft.

 

I would imagine that until the ticket system is working efficiently, attendance records will be 'neutralised' as they say in cycling.

 

I'd guess so too. I couldn't make last Saturday and kept my eye out for an option to let the ticket office know, as we were asked to do in 19/20. Didn't spot anything so assumed that was probably a step too far for the new ticketing system.

 

You correct, the letter I received from the club with my season card said there was a plan for all clubs to go contactless. The issue is there are many ways to deliver contact less, WFC has been contact less for years with season cards or paper tickets with barcodes.
NFC on a mobile is not the only way of achieving contactless entry to grounds, why are they forcing us away from a system that has been working for years.
What is more likely to carry germs?
A card you take out once every 2 weeks to attend a game
or
A phone you handle many times a day and put near your mouth/face many times a day. How can a phone be more safe / contactless than other options?

 

No doubt so that it can be tied up with the NHS app when the need to be up to date with the jabs will be enforced by the Premier League, ergo the government.
Such are the times we are living in sadly.

 

Yes but the Covid angle isn't just limited to your personal contact with the medium you use to enter the ground but includes your need to interact with staff too.

Once everyone has got used to the new system the club are presumably right in their assumption that fewer people will turn up at the ticket office at 2.45 on a match day saying they've lost their phone than lost their season card. Thereby reducing demand on the ticket office.

 

I would be interested to know how people per game go to the ticket office because they have forgotten their ticket?
Lots of people go to collect tickets, but how many because they have forgotten their ticket.

 

Less than a 100 probably but as you say, we have all those fans that don't need to queue to collect tickets as well now.

 

But not ‘big 6 club’ Spurs.

 

After managing to get through the COVID security check yesterday, cleared by the man with the metal detector and woofed through by the pyro dog the final hurdle was the turnstile. And my ticket failed. They told me on the way in it isn’t NFC but a QR code so I got that ready but I got a red light. Not sure why and all they could suggest was “go to the ticket office”. I explained the queues outside were carnage given how militant they were being over everything and if they made me go to the ticket office I’d miss the game.

Long story short, if your ticket fails then refuse to move. I dug my heels in and in they end they found someone with enough common sense to open a gate for me.

 

Southampton, Liverpool and other teams had ticket problems this weekend.
Sooner or later all teams will revert I think for this season as the technology is not working.

 

I had a look last night out of curiosity and Southampton's appears to have largely been caused by an old-fashioned failure by a third party supplier to provide season ticket cards on time. Hence thousands queueing at their ticket office yesterday (and on Saturday apparently too) to get a paper ticket to let them in.

And I can't see an easy path for clubs like Watford to 'revert' to a previous system - we now have a totally different ticketing system and I'm not sure it's as easy as ordering 10,000 season ticket cards given the issues Soithampton had.

 

Got my tickets for Spurs, but the 'Download NFC Mobile ticket' is greyed out. Does anyone know if this is just locked and will be released nearer to the day of the match?

 

They're sending out paper tickets for this one apparently.

 

Liked for the inclusion of Hampshire dialect.

 

Yep, received paper ticket today. You would have thought the newest stadium, that can pour a pint from bottom up, would have digital tickets

 

Took a trip to Northwood on Saturday for their FA Cup preliminary match against Burnham. Turnstiles were cash only. No sniffer dogs, no pat downs, no stewards. Get your head around that for a moment.

 

Super spreader event with pitch invasion and fires lit on the terraces, presumably?

 

No, they have examined all the available contact less tech and realised reading a barcode from a paper ticket is the most reliable and universally accepted solution. Reliable for everyone.

PS still waiting for mine to arrive in the post

 

I went to the Villa game with three pals. My ticket (iPhone) got me in with absolutely no problems. The other three (combination of Android/iPhone) had no luck with their tickets scanning and had to be let in by a steward through a disabled entrance.

From what I've heard, they were literally glancing at peoples devices and waving them through - this sort of approach could surely be quite hazardous, if word travels, and people start sharing screenshots of tickets, etc.

 

In terms of not allowing for ticket touts, it seems quite secure (unless I'm missing something!), but I guess the main aim in these times is to keep the facilities Covid safe, seems a bit haphazard to be allowing people in if they merely have a screenshot of a ticket!

 

There is is a block on Google Pay screenshots when showing the QR code, but not when displaying the yellow ticket. I bet the stewards don't know that, though...

People will absolutely try their luck.

 

I'm going tonight with this on my phone screen...



100% will get in any turnstile.

 

Update from tonight’s match: neither Mrs Willis nor I could operate the turnstile at the Rookery end with our smartphones and the steward even had trouble opening it with his magic card. I’m convinced the problem is with the readers.

 

Not sure if Apple has the function, but Google Pay "show QR Code" works fine in the ticket slot. Couldn't get the NFC to work.

 

Same for me. Phone seemed to vibrate when I tried the NFC but would not open the gate. Tried QR code without any issues so think I will continue doing that with the season ticket as well going forward.

 

What about the fans who don't have smartphones? I feel quite strongly that everyone who isn't strapped for cash should at least check them out because they make such a positive difference to people's lives, but there are people (mostly older ones) who just can't work out how to use them no matter how hard they try.