Ticket App

Discussion in 'The Hornets' Nest - Watford Chat' started by Ghost of Barry Endean, Jul 20, 2021.

  1. WillisWasTheWorst

    WillisWasTheWorst Its making less grammar mistake's thats important

    There was a QR code on our Brighton tickets which we had to reveal and scan to get in, but there are none on our Watford tickets. (We both have iPhones.)
     
  2. Ágætis Byrjun

    Ágætis Byrjun Reservist

    Three dots in bottom right and then scroll down, you should see a QR code.
     
    Vespa Crabro likes this.
  3. WillisWasTheWorst

    WillisWasTheWorst Its making less grammar mistake's thats important

    Thanks. I can now see a QR code on my season ticket for the Wolves game. As far as I’m aware the club has never mentioned using this as a method of access into the ground. The stewards I have dealt with at the turnstiles haven’t indicated it either (as the one at Brighton did). No wonder people are confused.
     
    FromDiv4 and Ágætis Byrjun like this.
  4. HappyHornet24

    HappyHornet24 Crapster Staff Member

    I actually found the system at Brighton much smoother than it was at VR the previous week. The queue moved more quickly despite the additional Covid check and, since we had been briefed to have our QR code ready by the first steward, we swiped our tickets with no problems. Sounds like you were unlucky as, unlike at Watford, no one around us seemed to have any issues getting through the gates. I couldn’t see any QR codes on our Watford tickets but it sounds like that may have changed?
     
  5. BusheyOrn

    BusheyOrn Reservist

    Someone on twitter sent me a link to the Watford fc utube ticket tutorial and it then dawned on me that I hadn't set up the NFC completely when I downloaded my ST. I'm now hopeful it will work the next time. I might add that my ST also has a QR code so both systems are possible. Anyway, worth a look as it might jog that you haven't completed all processes as I hadn't.

     
  6. WillisWasTheWorst

    WillisWasTheWorst Its making less grammar mistake's thats important

    Watching that video again (and ignoring the fact it mentions the WFC app which now seems to be obsolete) it briefly shows a ticket with a QR code but otherwise there is no mention of it as a method of entering the stadium. It also specifically says not to put your phone into the slot "which is only for bar codes on paper tickets". But surely that is the way to read the QR code? Still confused.
     
  7. UEA_Hornet

    UEA_Hornet First Team Captain

    This is a total guess but I imagine their thinking (or at least the saleman's pitch) is NFC works by just holding your device close to the trigger point on the turnstile and is all very quick and simple.

    Whereas a QR code needs your screen to be clean enough to be read and then has to be put in the slot the right way around. And the act of putting it in or out could cause damage to a smartphone( eg. scratched screen) which the clumsy supporter then tries to blame the club for.
     
  8. andy wfc

    andy wfc Academy Graduate

    My season card works perfectly, doesn't get scratched, doesn't need charging and no need to download tickets. Think this is the future.
     
  9. Jumbolina

    Jumbolina First Team

    Apologies if already covered, but struggling to get my son's season ticket downloaded onto either his phone or my phone (he couldn't make Villa game so doing it now). I can see both of our season tickets in my account, but if I select mine the "download NFC Mobile Ticket" is available, but if I select his then the option is greyed out. He is set up as "strong relationship"

    Any idea what I am doing wrong? (Apple phones)
     
  10. Moose

    Moose First Team Captain

    Have you logged into his account either on yours or his phone?
     
  11. Moose

    Moose First Team Captain

    Anyone tried to reallocate a ticket to an individual in a different price banding? Do you get offered the chance to upgrade it or is that a call the ticket office job?
     
  12. Jumbolina

    Jumbolina First Team

    Tried to set one up, but it says password not recognised, and when we try to do forgot password option it doesn't send him an email so we can't get in. So I abandoned that one and now trying to do it via my account, which should still be possible I guess?
     
  13. Moose

    Moose First Team Captain

    Sounds like a ticket office job to reboot his account.
     
    Jumbolina likes this.
  14. R4E

    R4E Reservist

    Pretty sure you have to be logged into his account in order to download his ticket, so you'll need to get the ticket office to reset his account or amend the email address on it so you can access it.
     
    Jumbolina likes this.
  15. BusheyOrn

    BusheyOrn Reservist

    Yes, download yours first then log into his account and change password again etc etc. It should then work.

    By the way, at Spurs they use QR codes and despite 3 checks, getting in the ground was quick and easy and holding your phone under the QR reader was no problem at all.
     
  16. leighton buzzard horn

    leighton buzzard horn Squad Player

    I wasn't aware of this but it is worth knowing;

    When you open your ticket on your phone it will time out after a period of time (not sure what it is). So if you try and be prompt and have your ticket ready in plenty of time before you get to the turnstile then you could inadvertently be too prompt and it won't recognise the ticket. It is simple in that you'll just need to close it and re-open it, but I know a few people reported their ticket not working against Villa when in truth they had just had it open too long.

    Also, if you keep your bank card in a phone holder then you may want to take them out. The NFC reader could pick up your bank card before it picks up your match ticket, not recognise it and subsequently not let you in.
     
  17. UEA_Hornet

    UEA_Hornet First Team Captain

    Not sure how it works with the football tickets but if I tee up a bank card on my phone to pay with it has a 30 second countdown timer.
     
  18. leighton buzzard horn

    leighton buzzard horn Squad Player

    That is how it was described to me, a timeout the same as a bank card. I'm just not sure what the time out limit is for the match ticket.
     
  19. WillisWasTheWorst

    WillisWasTheWorst Its making less grammar mistake's thats important

    Brighton used QR codes as well with no problem. It seems they are far more reliable than the NFC technology in use at Watford.
     
  20. leighton buzzard horn

    leighton buzzard horn Squad Player

    Luck of the draw - I had no issue getting into Watford but had a nightmare at Brighton.
     
  21. Happy bunny

    Happy bunny Cheered up a bit

    Everybody from Watford had a nightmare at Brighton. Including the players. Especially the players.
     
  22. WillisWasTheWorst

    WillisWasTheWorst Its making less grammar mistake's thats important

    We'd better join the campaign to bring back paper tickets. There's an article in the current issue of When Saturday Comes bemoaning the loss of tickets as memorabilia.
     
  23. UEA_Hornet

    UEA_Hornet First Team Captain

    UEFA offered to send me a 'souvenir' paper copy of my electronic England v Germany ticket for €15. Cheeky bastards.
     
  24. leighton buzzard horn

    leighton buzzard horn Squad Player

    I had to dig my heels in to be let in, and it took all of 5 minutes to regret that decision...
     
  25. iamofwfc

    iamofwfc Squad Player

    Hello Any help appreciated, My Palace ticket is still in my wallet so the wolves ticket is not appearing, but was there before I bought the palace ticket, thought it would replace it nearer the time but it has not, any ideas advice much appreciated, thanks
     
  26. UEA_Hornet

    UEA_Hornet First Team Captain

    iPhone or Google Pay?
     
  27. wfcwarehouse

    wfcwarehouse Strangeland

    I have two tickets for Wolves appearing in my Apple wallet. Both the exact same, and not a big deal, just strange.
     
  28. iamofwfc

    iamofwfc Squad Player

    iPhone but got it sorted now (I think) thanks for reply
     
  29. Moose

    Moose First Team Captain

    Anyone done this yet?
     
  30. lendal

    lendal Reservist

    Used it for the first time for Sat, (iPhone )- ticket sat in my wallet on phone & watch..found it very stress free
     
  31. Steve Leo Beleck

    Steve Leo Beleck Squad Player

    How do you buy a ticket for someone else these days? Was going to try to take a friend who doesn't support an English team to the Stoke game. Do I have to create him an account with an ID, then log in and allocate the seat to him? I've previously bought tickets for other people but can't see any obvious way of selecting multiple seats at the same time. Surely I don't need to buy mine, jot down the seat number and then go back in and buy one for him next to me?

    I'd appreciate any replies written in an idiot's step by step guide as that's clearly what I need.
     
  32. UEA_Hornet

    UEA_Hornet First Team Captain

    I’d say:

    Create his account and note down the Fan ID.
    Log in to your account.
    Add him to your Friends and Family (under Personal Details) as a strong relationship
    Then you can go to the Stoke tickets, select two and assign one to you and one to him.

    Not 100% sure how you get the actual ticket to his phone from there.
     
    Steve Leo Beleck likes this.
  33. WillisWasTheWorst

    WillisWasTheWorst Its making less grammar mistake's thats important

    I got a new iPhone this week. I shall be interested to see if I can get it to successfully operate the Rookery turnstiles tomorrow with its NFC technology, which my old one didn't. If not I shall conclude the problem lies with the readers rather than the device.
     
  34. UEA_Hornet

    UEA_Hornet First Team Captain

    Could be the user...!
     
  35. leighton buzzard horn

    leighton buzzard horn Squad Player

    This is exactly what I did yesterday when ordering a ticket for someone else. I assigned the ticket to my friend but the confirmation email came to me with the 'click here to download ticket' button. I forwarded that to my mate, he clicked download and it took him to his fan ID. All he was missing was the password I set him up with, but when I gave him that he was in and the ticket went into his wallet.
     
    UEA_Hornet likes this.

Share This Page