Anyone else found the dodo's at the call-centres to be a bunch of ucking muppets? They told us it was ok to have a wireless connection and that we would not need to buy anything extra to aid the connection...then the guy turns up expecting us to have a new router and god knows what else to forge a connection - and according to him, they don't even DO wireless! :rant:
They don't support wireless - I had to sort out my sisters router (Belkin) and tried the customer hindrance line for some answers only to be told if the internet worked whilst PC plugged directly into STB then I should call Belkin's helpdesk. :rant: :rant: :rant: :rant: Forkin Winkers
I feel for you, but having worked in support for 10 years I can understand why. To be fair if the internet is delivered to the connection OK (testing with the PC plugged in directly will confimr this) then they have delivered the service that you have paid for. With the vast array of hardware available and possible configurations, they can't be expected to support other peoples wireless equipment. It's difficult enough supporting your own wireless equipment with the vast array or settigns standards etc out there. First thing I would recommend is get the router back to default settigns, follow the set up instructions supplied with it and turn off all security. (Use Mac address filetering when you've got it all working) Are you using the router in place of the cable modem or after the cable modem? I find it's easier to use the supplied cable modem and use the wireless kit in it's router capacity only. Good luck.
Its all sorted now - thankfully I understand that the ISP's cannot support the plethora of technology that is in the marketplace today but my source of frustration was that in the Router config I had to specify the primary & secondary DNS IP addresses, the domain name and the host name... How is that not something they could help me with:rant: :rant: Found these by trawling T'internet not by any assistance from VM:dismay:
I don't believe we're using them anymore, but I don't want us to stay on BT much longer - possibly an even big load of bullox.
It's all dependant on if you asked the right question. Yes, it is OK to have a wireless connection and you don't need to buy anything extra from Virgin Media. You do, however, need to buy yourself a Wireless router and wireless network card. If you read your terms and conditions you'll see that you are only really allowed to connect one PC at a time to your broadband (ex-ntl: areas). Anyway, if you've got a router and card all you have to do is set them up and it should work straighht away - Virgin don't need to do anything. If you haven't got a router already you'd be best to wait a while as Virgin will be giving away wireless routers in a few months time.
My brother has bought a router and is expecting it to be delivered soon, but I think that may be for his Uni laptop. Cheers for the info though
I have been with NTL for 10 years, and I have had so many problems it takes the p*ss. The hours wasted on their goddamned callcentres has been monumental. Of course, it depends on who you get, but i'll tell you what most of the people at their Scotland call centre are HORRIBLE. The Manchester ones are the best. I really, really hate them but as I'm cabled I may as well stay with them. I only recieve 2mb, though I pay for a 4mb connection. Bah.
Had broadband with NTL and now VMedia .... never has a single problem except loss of service on the very odd occasion. Waht really messes with my head is this VMedia/Sky spat that has deprived me of Sky Sports News (and the rest) even though I pay for the Sports package and can get the poxy channels using my freeview dongle on my laptop.
I'f you can put up with the wait I'd give Virgin a call and ask for the cancellations department. They are quite keen to keep people and you may be able to wangle a discount out of them.
I was with telecential/ntl for years but just had a lively exchange of views over their intention to charge me £10 late payment fee and £5 non direct debit. I calmly said that if they didn't drop the charges i would cancel. they didn't and i have. BT putting new lines in free on Weds, new monthly cost for phone and broadband 30% ish less. so there.
I was with NTL, only had dial-up (this is back in 2003), had to cancel it as I had to sell my house and couldn't take the service with me. They closed my account no problem. It wasn't until 7 months later did I notice on my credit card statement there was a debit from NTL for the Dial up I no longer had. I called them and they apologised and said they would reimburse me. My next statement came and guess what they had stopped taking the £10 monthly fee but instead of crediting me £70 they took out of my account. I called them again and they said they would correct this and apologised again. I said can I be paid by cheque as I didn't want the same thing happen again. They said no problem the cheque would be with me in 7 workding days. 14 days later no cheque, back on the phone and after numerous phone calls I get a call to say they can't pay by cheque and they can only give me the money back by the means they took it. My wife who was also with NTL, was so disgusted with there customer service she cancelled her account, they said that she couldn't as she had not had the account for over a year, when she explained the reason why they didn't want to know. I sent them a nice letter of complaint, to which I got no apology or compensation. As to my wife account she contacted the ombisman(sp) who contacted NTL and within 7 days the account was cancelled with no penalty fees at all. Plus the internet still worked for 9 months after the account was closed.
