Ticket App

Discussion in 'The Hornets' Nest - Watford Chat' started by Ghost of Barry Endean, Jul 20, 2021.

  1. Otter

    Otter Gambling industry insider

    I bought a ticket for my teenage son last night and it wouldn't load, I rang the TO this morning and they said that if a ticket is bought with less than 24 hours to go to kick off, then you will need to pick up a paper ticket from the TO.
     
    reids likes this.
  2. FromDiv4

    FromDiv4 Reservist

    That is totally mad. The whole point of a digital system is that it should work within minutes.
    I have just been to Scotland and went to visit Stirling Castle. They were only taking online bookings, I scanned the qr code spent a couple of minutes on the website buying our tickets. A minute later I got the tickets via email and we walked in.
    It can be done, just another example of the WFC system being shockingly terrible.
     
    Jumbolina, UEA_Hornet and reids like this.
  3. reids

    reids Squad Player

    That would explain it (and as FromDiv4 says - is totally stupid) - thanks!
     
  4. Cassetti's Beard

    Cassetti's Beard First Team

    What time out of interest? I got mine around 7.45 pm and the ticket seems to be working - couldn't get it working from the App but going to the website directly on my phone and downloading the ticket worked.
     
  5. Otter

    Otter Gambling industry insider

    About 9:30 last night.
     
  6. BusheyOrn

    BusheyOrn Reservist

    Yes, I bought mine on Saturday and tried numerous times to download and it won't. Emailed and pm'ed supporters services but no reply so called this morning and picking up a paper ticket.

    My ST downloaded and works fine on NFC but not this ticket.
     
  7. Happy bunny

    Happy bunny Cheered up a bit

    I tried to buy tickets today, but couldn't see how to register other people on my phone. I phoned the ticket office for authoritative guidance and they asked me all the relevant questions about people and where we wanted to sit. I assumed this would be loaded onto my phone but he finished by telling me I'd have to pick up paper tickets. Neither he nor the website told me that it's paper only when buying on matchday, and I still don't know how to get other people onto my account.
     
  8. UEA_Hornet

    UEA_Hornet First Team Captain

    You can't register new people via your account. They (or you) have to set up new profiles in their own right, then you use their new FAN ID number and can add that as a relationship to your account. And at that point you can buy tickets for them.
     
  9. Happy bunny

    Happy bunny Cheered up a bit

    Thanks!
     
  10. WillisWasTheWorst

    WillisWasTheWorst Its making less grammar mistake's thats important

    Anyone being told by the ticket office that they have to pick up physical tickets if they bought them within 24 hours of a game should be asking for an explanation. If it’s down to the ticketing partner company then WFC should be asking them for an explanation. As others have said, it’s really not good enough.
     
  11. LF24

    LF24 Academy Graduate

    I bought my ticket this morning, and it worked fine. Like this situation, the Watford FC app was dodgy, but it worked when I went on to the Watford FC website on my phone, logged in, found my ticket, and downloaded it. Then it loaded on Google Pay with no problem.
     
    Cassetti's Beard likes this.
  12. J.B

    J.B First Team

    Got to the ground at ar0und 2:45 yesterday and thought I'd test the theory that you'd be able to get in with a screenshot of a mobile ticket as the stewards were just glancing at people's phones and letting them in with a master card.

    I took a screenshot of m season ticket and got in with no issues whatsoever. Basically if you know somebody who is going to the game there is no need to buy a ticket yourself. Liverpool at the Vic on the 16th is going to be chaos with an unofficial crowd of about 30,000.
     
    Jumbolina likes this.
  13. HappyHornet24

    HappyHornet24 Crapster Staff Member

    Worked absolutely fine at The Rookery. Swiped under the reader, using the QR code, and went straight through the gate.
     
    scummybear and wfc4ever like this.
  14. wfcmoog

    wfcmoog Tinpot

    Worked fine for me yesterday too. Apart from the kids having to be the other side of a turnstile from me for 2 min, the app was pretty seamless. Used NFC not QR.
     
  15. HappyHornet24

    HappyHornet24 Crapster Staff Member

    Yes, sorry - I was scrolling through the thread but didn’t realise I hadn’t been on here for a while and that you were referring to a couple of weeks’ ago in that post, not yesterday.
     
    wfcmoog likes this.
  16. UEA_Hornet

    UEA_Hornet First Team Captain

    Im thinking of taking my girls to the Southampton game in half term. What’s the score with their tickets? All on one phone and then they have to go through on their own?
     
  17. wfcmoog

    wfcmoog Tinpot

    Yeah, that's what I'm doing. They're 9 and 7. If they're younger, the stewards are pretty helpful.
     
  18. wfcmoog

    wfcmoog Tinpot

    No apology necessary.
     
    HappyHornet24 likes this.
  19. UEA_Hornet

    UEA_Hornet First Team Captain

    Mine are 5 and 6. And unlike yours, who presumably know the drill as regulars, this’ll be their second ever game. Will definitely aim to get there early then.
     
  20. wfcmoog

    wfcmoog Tinpot

    The stewards will he helpful. Where are you sitting?
     
  21. UEA_Hornet

    UEA_Hornet First Team Captain

    Planning on moving my season ticket down to the family stand for the match. At least I think that’s something that can be done.
     

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