I downloaded Starwars Jedi Survivor for my GF's PC and she gets to the first boss and the screen goes dark, then her PC semi shuts down. Motherboard displays a white light, with a long beep and three short beeps. It's an ASUS Motherboard and I know the white light and beeps indicate an issue with the GPU. So, after hard-resetting her PC and getting it to post again no problem she tried Cyberpunk 2077 and it was fine. Then tried a less graphical intenstive game which was Hollow Knight, no problems. Tried Jedi Survior again played about five minutes and then a loud sound was hard from the monitor and back to the semi crash, white light and Motherboard beeps. Had to hard reset it again to get back to Windows. I've advised her to uninstall the game for now as it might end up causing damage to her hardware if it continues to hard crash her GPU. Has anyone else had this happen on PC running this game? I have looked around online and some people have reported the same issue. EA Games refuse to fix it and it's a pretty damn huge bug to hardcrash an entire PC. Her hardware setup (if it matters) is: Motherboard: ACER PRIME B550 PLUS RAM: 4 x 8gb sticks of Corsair at 36000 frequency GPU: Radeon RX 6800 XT 16GB of VRAM CPU: AMD Ryzen 7 5800X 8 Cores (undervolted to prevent high temps) Monitor: Acer Khlbit 1080-4090 super refresh rate Showing it's age now compared to more modern ones but still a pretty damn capable mid-range rig that can handle all new games at modest settings at least. If anyone knows of a way to fix the issue, or a safe third party mod perhaps that bypasses the bug I would greatly appreciate it. BTW no other game she owns causes this issue. So it's def. not a hardware problem. Her PC was dusted and cleaned a month ago and CPU repasted less than a year ago so overheating is never a problem. Thanks guy. Skyla x
Only time I have ever experienced black screen crashes when gaming has ultimately been down to power issues. In my case, it was a bad power cable to the video card. Replaced it and that fixed the issues. I wouldn't be so quick to rule out hardware issues - when I had these similar black screen issues, they were not happening in every game. Could also be a underpowered/dying PSU. If you can tey connecting up a different known good PSU and a fresh power cable to the vid card, that would be a good test. Another option could be a factory overclock on the video card starting to cause stability issues. If ATI has a way to revert to reference settings instead of factory overclock, that would be worth a test. I had that problem on my last nVidia card - stable at reference, but crashed in games when factory overclock was in place. That caused a CTD though, not black screens. Also, check your crash dumps. Probably the most sensible place to start if you haven't already.
Thank you Arakel, very helpful information. I've tried getting hold of EA Games but they are harder to reach than Watford's ticket office. I will look into the PSU issue as well.
Another possibility: could be corrupt drivers. I have never had this work, but it does help people sometimes. Look for the DDU (display driver uninstaller) app. It's freeware (donations accepted) that allows you to cleanly remove all display drivers in case of a corruption issue. In a nutshell: download the tool, boot into safe mode, run the tool, and follow the prompts to remove the drivers. It supports AMD and nVidia so you should be good. After running it and removing the drivers, boot back into normal mode and do a fresh driver install. That ensures a clean driver installation. Never helped me personally, but lots of people have reported it fixing their issues so has to be worth a shot.
If you call it 'power cycling' it sounds much more professional. In the same way 'percussive maintenance' sounds better than 'hit it with a hammer.'
Hold down "Control, Alt & Delete" .......while singing the national anthem backwards. Works every time.
